LEGAL FOUNDATION
Service Level Policy
This draft outlines availability, support and maintenance expectations for paid plans.
Foundation draft — July 2026Availability target
A production availability target will be published after infrastructure monitoring and incident processes are live.
Maintenance
Planned maintenance should be announced in advance where practical.
Support
Response targets vary by plan and do not guarantee immediate resolution.
Third parties
External AI, social, payment and email providers remain outside BOT's direct operational control.