LEGAL FOUNDATION
Service Level Policy
Availability, support and maintenance arrangements follow your written service agreement.
Agreed service scope
The accepted quotation or agreement defines covered systems, support channels and service hours. A marketing page does not establish an uptime percentage or a guaranteed response time.
Support and incidents
Report service issues through either published contact email. Describe the affected feature and approximate time without including passwords or unnecessary personal data. Response and resolution commitments apply only where agreed in writing.
Maintenance and third parties
Maintenance, hosting incidents and third-party API changes can affect availability. Any notification arrangements, exclusions and service credits must be stated in the applicable agreement.
Continuity and recovery
Agree backup coverage, retention, restoration responsibilities and recovery objectives for your service. Recovery targets require operational evidence and testing; they are not established by this public policy.